WE SUPPORT OUR CUSTOMERS ACROSS CHANNELS
Our knowledgeable & friendly support team is available to help you no matter what your level of expertise. Below you will find a range of ways to get in touch with our team, from support tickets to freephone and live chat support.
Need an instant answer to your question? Join our live chat and our support team staff will be able to answer your queries there and then.
365 Day Call Center
Prefer to speak to a human voice rather than an automated computer? Call us on our free 0800 number and speak to our team directly.
This is our preferred method of contact. Get answers to your questions rapidly via our support ticket system, monitored every single day of the year!
Enjoy social media? Send us a tweet and let us know how we are doing 🙂 We love feedback and will be pleasantly surprised to hear from you!
Is WordPress and other web applications available
Yes, WordPress and over 200 web applications are included and fully supported, plus it’s really simple to install. Choose between ‘auto install’ on sign up, or install it after you’ve signed up to our cloud hosting packages via cPanel (it only takes 3 clicks!)
Is it easy to upgrade my hosting account?
It’s dead easy. If you decide to upgrade your plan later on, you do can it directly through our client area. If you’re looking for a more powerful, specialised option and need help choosing, simply contact our support team, who can organise the upgrade and assist with migration to your new server.
What about data backup?
We maintain multiple automated backups of your data. Files and databases are backed up regularly and you are able to restore these via a web interface within your hosting control panel (cPanel).
How can i transfer my site to you?
Whether you’re looking to move your site from another cPanel hosting provider, a non-cPanel account, or have no idea at all, just head on over to our migrations page for more information.
Can I switch billing cycles after a month or two?
Yes – if you decide to try us out on a yearly basis and then want to move to an bi-annual or tri-annual subscription to take advantage of the generous discounts available, it’s not a problem. Just let our accounts team know, and we’ll take care of the rest.
What does 'unlimited' mean? Will you cut me off without warning?
Our unlimited plan is designed for small business or personal use. It’s appropriate for the majority of users and we see very few people abusing it. These plans are not suitable for storage of private files or file sharing or for users attempting to resell or host large numbers of websites. Heavy resources users, in terms of disk space, bandwidth, CPU and memory will be contacted to help them upgrade to a more suitable plan or one of our semi-dedicated servers. We will never cut you off without warning – but abusers will be suspended to protect our other responsible users.
What payment methods do you accept?
We accept Visa, MasterCard and American Express credit cards, Visa debit, PayPal, and manual bank transfer.